Privacy policy

In order to maintain the functionality of websites and provide services that users are looking for, Dental Center 4Smile can collect and use personal information of users on this site. Through the website www.4smile.hr and the official Facebook page of Dental Center 4Smile it is possible, depending on the purpose, to collect your personal information such as: name, email address, date of birth, telephone number … By entering personal data in the appropriate fields, you give consent to using these information for the purpose for which we have collected it.

Dental Center 4Smile collects information about your use of www.4smile.hr, more precisely the manner and purpose of use. Such data are required to ensure adequate and high-quality work of our website and to provide and improve quality services. The website www.4smile.hr uses the so-called “cookies”. Information on cookie details, how to use, store and block them are located under the section “Cookie Usage” on the website, which you can find at  https://4smile.hr/en/cookie-policy/.

urthermore, the publisher may collect information about your approximate geographic location. Such information may become available through your IP address or GPS data of your device, when you search and use the www.4smile.hr site. Such data is used to improve and to ensure the quality of the service we provide. The publisher emphasizes that your devices have the option to exclude or restrict your location data, which you can use freely. While collecting personal information, it is possible to store specific data with Google Analytics service, which you are informed about through the publisher`s Cookie Policy. Additional information on the privacy policy of Google Analytics are available on the following link: https://policies.google.com/privacy?hl=en

Our individual services available online allow you to contact Dental Center 4Smile directly to make inquiries and reservations within the services provided by Dental Center 4Smile. Regarding our services, we may ask you some personal information in order to inform you about our services and to help Dental Center 4Smile to complete your requests. In that case, your personal information is necessary, because without them Dental Center 4Smile cannot respond to your request and will therefore display a consent form in which you confirm that you are familiar with the privacy policies that you need to affirm. In certain situations, Dental Center 4Smile collects information about you while using other Internet platforms and resources that can be combined with other data that you make available to us. Dental Center 4Smile uses the Facebook Pixel tool that allows tracking your activities to provide you with quality services tailored to your desires and interests and transfers the same data to Facebook. As a result, you can receive promotional messages and information via social networks that would make your search results tailored to your needs and interests. In this way, you can use and gain information about services you otherwise would not have been informed about. The purpose is improving user satisfaction and the quality of services provided by Dental Center 4Smile. Such tools can be embedded in online content, videos, emails, and can allow a server to read certain types of information from your device, know when you have viewed particular content or a particular email message, determine the time and date on which you viewed the pixel and the IP address of your device. Dental Center 4Smile and specific third parties use trackers for various purposes, including to analyse the use of our services (along with cookies) and to provide content and advertisements tailored to your needs and interests

For more information about these tools, use the following links:
https://web.facebook.com/business/help/952192354843755?_rdc=1&_rdr
https://web.facebook.com/policy.php?_rdc=1&_rdr

Additionally, Dental Center 4Smile uses Zendesk Support and Zendesk Chat Live Internet Communication Tools, which may also contain your personal information. For more information, see here: https://www.zendesk.com/company/customers-partners/eu-data-protection/zendesk-chat/#content-top
https://www.zendesk.com/company/customers-partners/eu-data-protection/zendesksupport/#content-top
https://www.zendesk.com/company/customers-partners/eu-data-protection/

Relating to this, Dental Center 4Smile does not perform any special processing or storage of data that you leave using the provided tools, but they are used exclusively for communication purposes. For example, Dental Center 4Smile will not connect a username used while chatting to a particular person. However, if you wish to make an inquiry or request services while using communication tools, especially if we are offline, such as arranging an appointment or sending an orthopantomogram (OPG), we may ask you for contact information so that we can complete your request or inquiry that you left through the communication tools; for example, chat. All interactive options, and in particular communication through private messages, chat, forums, or other means of sending messages or communicating with each other, are of a public nature and do not have the status of confidential and verified information, thus Dental Center 4Smile can monitor and remove inappropriate content of the user’s communication without their knowledge or special approval. By accessing and using this website, you agree to use the described tools and other data on your device. You also agree that Dental Center 4Smile and third parties can access cookies, local storage technologies, Pixel, and data.

Your data is collected and processed for the following purposes:

– for your use of services;

– to provide services and to complete your requests;

– to provide you with content and recommendations based on your activities on the website;

– for advertising and sending of promotional materials;

– to improve our business and services provided to you;

– to evaluate and analyse activities on this website, our market, users, products and services;

– for communication with you;

– to analyse ways people use our services and content in order to improve and develop them

– for other purposes with your consent.

Your personal information will not be disclosed to the public. We carefully consider who we give your information and we will not share it with third parties for their own independent marketing or business purposes without your consent. In the case of data transfer, we will take all measures to protect them and we will, if possible, necessary and reasonable, pseudonymize or otherwise make their connection with you difficult and, in exceptional circumstances, we will try to fully anonymize your information in the situation where we estimate that there is a risk of preserving your rights. Disclosure of your information is possible for subjects who are in direct business relationship with Dental Center 4Smile and which are an integral part of our business. Furthermore, it is possible to share your information with trusted and secure business partners, whose services and products are an integral part of the service, especially the healthcare services provided by Dental Center 4Smile. An example of such business partners are the manufacturers of devices of Dental Center 4Smile used in a surgical procedure, and it is important to emphasize that the Dental Center 4Smile uses the services of excellent manufacturers of health and diagnostic devices. Your security is always in the first place.

We also may disclose your information to business partners who provide services on our behalf, such as companies that help us with payments or sending email-s. These companies have limited possibility of using data, other than providing services to us.

If it were ordered by law or a decision of an administrative or judicial body, information may be disclosed to the competent authorities and other parties:

• to comply with the law or to respond to mandatory legal proceedings (such as search warrants or other court orders);
• to check or comply with our service policies
• to protect the rights, properties or safety of users, clients and Dental Center 4Smile itself.

In certain situations, Dental Center 4Smile can transfer your data outside the Republic of Croatia for further processing. Keep in mind that data protection laws and other laws in the countries where your data could be transmitted may not be as comprehensive as those in your country. Such processing is done exclusively for the needs of the Dental Center 4Smile and it is always striving to take all reasonable measures to ensure that all third-party unauthorized persons are completely deprived of access to such processing and processing results. For example, it is possible that the information about you will be transferred to Dentagra Pro, a program that serves the processing of health data in the form of e-cards, issued invoices. Dental Center 4Smile uses the Dentagra Pro to process your data as its database where your personal information is only accessible to the person responsible. When establishing Dentagra Pro, Dental Center 4Smile takes reasonable measures to use reliable and secure databases to maximize your safety. More information about Dentagra Pro can be found on the following link: https://www.dentagra.hr/

For transfers beyond the legitimate interests of the Dental Center 4Smile, which are not part of regular transfers and are not required to ensure Dental Center 4Smile`s security and high level of service, your consent will be required. Dental Center 4Smile uses and regularly improves its data collection and processing system, all to ensure compliance with the legal regulations and, of course, your security. In doing so, reasonable physical and technical data protection measures are used and the technical achievements and guidelines of the personal data authorities are monitored, both at the level of the Republic of Croatia and at EU level. Furthermore, Dental Center 4Smile must emphasize that, due to the rapid development of technology, every Internet user must be aware that no system is completely safe and that it is not possible to predict any risks that may arise. Dental Center 4Smile in particular cannot affect the shortage of services provided by third parties that are necessary for the existence of this website. Unauthorized attacks on this site and at Dental Center 4Smile are always possible, although we are trying to minimize any risks that may arise. In any case, we will be persistent in our efforts to make our personal data protection system as secure as possible.

If, despite the contents of these privacy statements and personal data protection, certain things are still unclear, or if you feel that certain details are not explained enough, feel free to contact our data protection officer with your reasonable inquiries. They will try to respond to all reasonable inquiries and provide you with all available information to ensure you are well-informed.

According to the applicable laws, we are obliged to inform you that you have the right to file a complaint regarding the processing of your personal data, both to the Dental Center 4Smile and to the Croatian Personal Data Protection Agency. At your request, Dental Center 4Smile will provide you with information on how personal information is processed. If your personal information is incorrect, they will be corrected upon your request. In this case, as in other cases provided by applicable regulations, you may request a processing limitation.  Our data processing officer will analyse and try to respond to all of your inquiries, within 30 days if possible, provided you have legal grounds for your request. The response dynamics depends on the nature of your inquiry and, in general, on the quantity and nature of other possible inquiries. In case of unreasonable, overly detailed, frequently repeated and otherwise unnecessarily challenging inquiries, Dental Center 4Smile is entitled to charge you a reasonable fee for answering. In the most extraordinary situations, Dental Center 4Smile will refuse to respond to your inquiry.